Log into your account and view real-time status in the "My Orders" section, including pending payment, shipped, in transit, and completed.
If the order hasn’t shipped, contact customer service to update the address. For shipped orders, re-delivery after return may incur extra fees.
Nationwide delivery is available. Remote areas (towns, villages) may have longer delivery times—check estimated dates at checkout.
Within 30 days of receipt, submit a request in "After-Sales Center" with reason and photos. Customer service will assist after approval.
Items must be unopened with original packaging, accessories, and tags (for non-quality issues). Quality-related returns accept used items.
Based on safety standards and design, following ICTI guidelines to match children’s developmental needs for each age group.
Certification details (ASTM, EN71, etc.) are on product pages. Validate certificate numbers via official websites.
1 point per 1spent.Redeem100pointsfor 5 off or select toy boxes. Points expire in 12 months.
Check the "New Arrivals" section or enable alerts in your account to receive updates via email or SMS.
Click "Forgot Password" on the login page, enter your registered email, and reset via the sent link.
Selected brands offer 3–12 month warranties (see product pages). Contact service for free repairs/replacements under warranty.
We accept major credit cards (Visa, Mastercard, Amex), PayPal, and bank transfers for secure payments.
